We hope you love your MEXINK purchase as much as us. But if you do require a refund or exchange due to damage or other fault, you have 14 days from the date of purchase, subject to the following conditions:
- Product is unused and packaging is unopened and undamaged, in original, saleable condition (including within its best before date). In this case, we will exchange or refund you in full within 10 business days of MEXINK receiving the returned product (less the delivery fee for change of mind. However in the unfortunate event that MEXINK is at fault, the delivery fee will also be refunded).
It is your responsibility to post the product back to MEXINK via tracked shipping, at your own cost. - If the product is damaged in transit, please advise us within 48 hours of receiving the item. You may be required to provide photographic evidence and further details. In this case a replacement will be provided
- If the product is opened or used in any manner, no refund or exchange is available.
- No refunds or exchange of gift vouchers, promotional items or otherwise.
If you would like to return or exchange an item, please email us at info@mexink.com with your order reference number, and further information will be provided.
The above terms relate to purchases made through www.mexink.com only. If your query relates to a product purchased through a retail store or other venue, please contact our friendly stockists for their terms & conditions.